Refund & Return Policy

Effective Date: Mar 01, 2026
Website: www.furriva.com

1. Our Commitment

At Furriva, we are committed to providing high-quality pet essentials and dependable service. If you experience an issue with your order, we will work with you to resolve it promptly and fairly.

Please review this policy carefully before submitting a return request.

2. Order Processing & Delivery

Orders are processed within 1–3 business days.
Estimated delivery time within the United States is typically 5–10 business days.

Delivery timelines may vary due to carrier delays, holidays, or high order volume.

3. Eligibility for Returns or Replacements

We accept return or replacement requests under the following conditions:

  • Item arrives damaged

  • Incorrect item was received

  • Product has a verified manufacturing defect

To qualify:

  • You must contact us within 7 days of delivery

  • The item must be unused and in original packaging

  • Proof of purchase is required

  • Clear photographs of the issue must be provided

4. Non-Returnable Items

For safety and hygiene reasons, the following items are non-refundable unless defective:

  • Opened pet food or treats

  • Used grooming products

  • Opened supplements

  • Personalized or custom items

  • Final sale or clearance items

5. Order Accuracy & Customer Responsibility

Customers are responsible for reviewing product descriptions, sizing details, and specifications before completing a purchase.

We do not accept returns due to:

  • Change of mind

  • Ordering the wrong size, color, or variation

  • Minor variations in product appearance that do not affect functionality

6. Return Shipping

If the return is approved due to an error on our part (damaged or incorrect item), we will provide an appropriate resolution.

In other approved cases, customers may be responsible for return shipping costs. Original shipping charges are non-refundable.

7. Refund Processing

Once your return request is reviewed and approved:

  • Refunds are issued to the original payment method

  • Processing time is typically 5–10 business days

  • Banks or payment providers may require additional time to post the refund

In certain cases, we may offer:

  • Replacement product

  • Store credit

  • Partial refund

8. Order Cancellations

Orders may be canceled within 12 hours of purchase.
After processing has begun, cancellations may not be possible.

9. Lost or Stolen Packages

Furriva is not responsible for packages marked as “Delivered” by the carrier.

Customers are responsible for:

  • Providing accurate shipping information

  • Securing delivery locations

If necessary, we will assist in contacting the carrier to investigate the issue.

10. Fraud Prevention

We reserve the right to deny returns or refunds if:

  • Fraudulent activity is suspected

  • Excessive refund requests are identified

  • Returned items show signs of use or damage not caused during shipping

11. Chargebacks & Payment Disputes

If a chargeback is initiated without first contacting us, we reserve the right to dispute the claim and provide order confirmation, tracking information, and delivery proof to the payment processor.

We encourage customers to contact us directly for resolution before initiating a dispute.

12. Contact Information

For return or refund inquiries, please contact:

Furriva
A brand of Dascoma
Email: contact@furriva.com
Website: www.furriva.com