Shipping Policy

Effective Date: Mar 01, 2026
Website: www.furriva.com

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

After your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please ensure your shipping address is accurate before completing your purchase. Furriva is not responsible for delays or delivery issues caused by incorrect address details provided at checkout.

2. Shipping Time

Estimated delivery time within the United States is typically 5–12 business days after processing.

Delivery timeframes are estimates only and are not guaranteed.

Shipping times may vary depending on:

  • Carrier delays

  • Weather conditions

  • Holidays

  • High order volume

  • Remote delivery locations

We appreciate your patience in the event of unexpected delays.

3. Shipping Coverage

We currently ship within the United States, including Alaska and Hawaii.

Shipping availability may vary for certain remote locations.

4. Multiple Shipments

Orders containing multiple items may arrive in separate shipments. You will receive tracking information for each shipment when applicable.

5. Shipping Costs

Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your purchase.

We may occasionally offer promotional free shipping within the United States.

6. Order Tracking

Once your order ships, you will receive a tracking number via email.

If you do not receive tracking details within 5 business days of placing your order, please contact us at:

contact@furriva.com

7. Delays

Furriva is not responsible for shipping delays caused by:

  • Carrier service interruptions

  • Severe weather

  • Customs inspections

  • Incorrect address information provided by the customer

Delivery dates are estimates and are not guaranteed.

8. Lost or Stolen Packages

If tracking information shows your package as “Delivered” but you have not received it:

  • Please check with household members and neighbors

  • Contact the shipping carrier directly

  • Verify the shipping address used at checkout

Furriva is not responsible for lost or stolen packages confirmed as delivered by the carrier. However, we will assist in filing a carrier claim when possible.

9. Damaged Shipments

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the damaged product and packaging

We will review your claim and provide a replacement or appropriate resolution.

10. Contact Information

For shipping-related inquiries, please contact:

Furriva
A brand of Dascoma
Email: contact@furriva.com
Website: www.furriva.com